A good job of a translation company will not only win the recognition of current customers, but also establish a long-term cooperative relationship. What aspects can a translation company improve its service from?
Customer is God. This is the purpose of the whole service industry. From the existing more mature service industry, which companies really think about customers, can be in an invincible position in the fierce competition. Including some successful translation companies, the same is true. Small and medium-sized translation companies, the first thing to do is to achieve the unity of corporate values, everything from the customer's point of view, so often can accumulate a certain amount of loyal customers. And these loyal customers will be the foundation of the company's growth.
2. Customized service. From the perspective of customers, we need to find out the different needs of each customer, and provide personalized services according to the special requirements of each customer. Of every hue, we can reach all kinds of customers in the translation company, some need translation services, some need to study abroad, and others need simultaneous interpreting. Of course, there are also some documents that are relatively private to customers, such as deposit slip, house property certificate, etc. Translation companies need to meet the vast number of services under the premise of providing personalized services for different groups.
3. Save money for customers. Under the premise of the same service quality, if we can make customers pay lower costs, we can often deepen customers' impression of you. To let customers pay lower costs is not to let us compete in the market with low prices. On the contrary, we do not advocate low price services. What I'm talking about is to standardize the company's translation process, make the translators of the translation company more efficient, and return the cost saved by the company's operation to the customers.
4. Value added services. In addition to providing translation services, translation companies can also provide customers with a series of valuable services, such as project hosting, language training, presentation of relevant materials, free knowledge sharing, etc. This not only won the market, but also let users trust us more.