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翻译公司可以从哪些方面提升服务呢?
时间:2023-09-13来源:佛山翻译公司点击:259次

  翻译公司做好工作不仅会赢得现在客户的认同,还能建立长久的合作关系,那么翻译公司可以从哪些方面提升服务呢?

  A good job of a translation company will not only win the recognition of current customers, but also establish a long-term cooperative relationship. What aspects can a translation company improve its service from?

  1.客户就是上帝。这句话是整个服务行业,永远不变的宗旨。从现有的一些比较成熟的服务行业来看,哪些真正为顾客着想的公司,才能够在激烈的竞争中立于不败之地。包括一些成功的翻译公司,也是如此。中小型翻译公司,首先要做的就是实现公司价值观的统一,一切从客户的角度出发,这样往往能够积累到一定的忠实客户。而这些忠实客户,将是公司壮大的立足之本。

  Customer is God. This is the purpose of the whole service industry. From the existing more mature service industry, which companies really think about customers, can be in an invincible position in the fierce competition. Including some successful translation companies, the same is true. Small and medium-sized translation companies, the first thing to do is to achieve the unity of corporate values, everything from the customer's point of view, so often can accumulate a certain amount of loyal customers. And these loyal customers will be the foundation of the company's growth.

  2.个性化定制服务。从顾客的角度出发,我们需要发觉每个客户的不同需求,针对每个客户的特殊要求,提供个性化的服务。在翻译公司中,我们可以接触到形形色色的顾客,有的需要论文翻译服务、有的需要出国留学证书的翻译服务,也有的需要同传交传类的口译服务。当然,也有一些对客户来说比较私密性的文件,比如存款单、房产证等等。翻译公司需要在满足绝大数服务的前提下,针对不同的人群,提供个性化的服务。

  2. Customized service. From the perspective of customers, we need to find out the different needs of each customer, and provide personalized services according to the special requirements of each customer. Of every hue, we can reach all kinds of customers in the translation company, some need translation services, some need to study abroad, and others need simultaneous interpreting. Of course, there are also some documents that are relatively private to customers, such as deposit slip, house property certificate, etc. Translation companies need to meet the vast number of services under the premise of providing personalized services for different groups.

  3.为客户节省花费。在同等服务质量的前提下,如果能让客户付出更低的成本,往往能够加深客户对你的印象。让客户付出更低的成本,并不是让我们以低价竞争市场,相反,我们并不提倡低价服务。我所说的是,规范公司的翻译流程,让翻译公司的译员更有效率,将公司运营节省下来的成本,返还给客户。

  3. Save money for customers. Under the premise of the same service quality, if we can make customers pay lower costs, we can often deepen customers' impression of you. To let customers pay lower costs is not to let us compete in the market with low prices. On the contrary, we do not advocate low price services. What I'm talking about is to standardize the company's translation process, make the translators of the translation company more efficient, and return the cost saved by the company's operation to the customers.

  4.增值服务。翻译公司除了提供翻译服务之外,还可以给客户提供一系列有价值的服务,比如项目托管,语言培训,相关资料的赠送,免费的知识分享等。这样不仅赢得了市场,也让用户更加信赖我们。

  4. Value added services. In addition to providing translation services, translation companies can also provide customers with a series of valuable services, such as project hosting, language training, presentation of relevant materials, free knowledge sharing, etc. This not only won the market, but also let users trust us more.


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